Canada

Vancouver International Airport seeks feedback on holiday travel disruptions

Have been you influenced by the chaos on the Vancouver Worldwide Airport (YVR) over the vacation season? If that’s the case, its directors need to hear from you.

YVR launched a public engagement marketing campaign Tuesday geared toward gathering individuals’s enter on journey disruptions in December and January.

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Bother on the airport started the week earlier than Christmas when an intense snowstorm grounded planes and resulted in an enormous wave of delays and cancellations with prolonged ripple results.

Some passengers had been left stranded of their plane for hours, whereas others had been stranded on the airport for days or separated from their baggage for weeks.

Airport officers blamed an unexpectedly massive quantity and fast accumulation of snow and challenges de-icing plane because the instigators of a sequence of issues.

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Airport CEO Tamara Vrooman promised an “after-action evaluate” into the disruptions, which incorporates the brand new public suggestions course of.

“We all know passengers need an environment friendly expertise when travelling, with all the varied organizations concerned in aviation working successfully collectively … We additionally want to make sure the voice of the traveller is heard,” Vrooman mentioned in a media launch Tuesday.

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“Via this public engagement course of, we’ll hear instantly from passengers on how they need to be helped and supported, in addition to knowledgeable, throughout instances of operational disruption.”

The airport is now seeking to hear from individuals who travelled by way of the airport in December 2022 or January 2023, or who had been affected by the vacation journey disruptions.

It mentioned it’s going to acquire that suggestions by way of a wide range of strategies, together with a web based suggestions type, digital focus teams and panels, and written submissions “to assist guarantee a variety of experiences are included.”

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The primary section of session, which started Tuesday and runs to Jan. 30, is asking individuals to “share enter on key areas of curiosity and strategies of engagement” and to register for Part 2.

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Part 2 will run from Jan. 31 to Feb. 21, and ask individuals to weigh in on “communication, service, and help necessities.”

The airport mentioned that suggestions, together with suggestions from the after-action evaluate, shall be made public within the coming months.

Travellers can discover out extra and take part within the evaluate on the YVR public engagement web site.

&copy 2023 International Information, a division of Corus Leisure Inc.

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